We understand that sometimes a purchase just doesn’t work out. Below you’ll find everything you need to know about returning an item to Wild West Mercantile.
Return Policy
How long do I have to return an item?
Please contact us within 30 days of receiving your order if you would like to make a return.
Before sending your item back, you must obtain a Return Authorization Number from Wild West Mercantile.
How do I get a Return Authorization Number?
Contact Customer Service:
- Phone: 1-800-596-0444
- Email: Trailboss@wwmerc.com
Please have your Order ID Number available when calling or emailing.
Returns sent without the proper Return Authorization information may experience processing delays.
Return Eligibility
What condition must returned items be in?
Returned merchandise must be in brand-new, sellable condition and:
- Show no evidence of wear or washing
- Have the original tags attached
- Be free of animal hair, debris, or noticeable odors
Items that do not meet these requirements may be subject to a restocking fee or may not qualify for a full refund.
Are there special requirements for returning boots and hats?
Yes. Boots and hats must be returned with their original product box.
Please do not use the product box itself as the shipping box. Place the original product box inside a proper shipping box to protect it from damage during transit.
Refunds & Store Credit
Can I choose between a refund and store credit?
Yes. Once your authorized return has been received and processed, eligible returns may be issued as either:
- A refund to the original form of payment, or
- Wild West Mercantile Store Credit
Original shipping and handling charges are non-refundable.
How long does a refund take?
Please allow a minimum of 30 business days for a refund to be issued to the original form of payment after your returned merchandise has been processed by our Returns Department.
Returns are opened and processed in the order in which they are received.
The refund amount does not include original shipping charges.
How long does store credit take?
Please allow a minimum of 12–14 business days for Store Credit to be issued after your return has been received and checked in by our Returns Department.
Once processed, you will receive an email containing your Store Credit number. Please keep this email for your records.
Store Credit:
- Can be used toward merchandise and shipping
- Does not include reimbursement of original shipping costs
- Is not redeemable for cash
Restocking Fees
Is there a restocking fee?
A 15%–25% restocking fee may apply to certain refunds, including:
- Large orders where a substantial amount of merchandise is returned
- Chronic or repeat returns
- Specialty or non-stock items
- Merchandise returned with animal hair, debris, or a noticeable odor
Returns and restocking fees are evaluated on an individual basis.
Return Shipping
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
Wild West Mercantile does not accept COD returns and does not provide return call tags.
All credits are subject to applicable return shipping charges.
What happens if I refuse a package?
Refused packages will have the cost of return shipping deducted from the refund.
What happens if my package is returned because of an incorrect or insufficient address?
Packages returned to Wild West Mercantile due to an incorrect or insufficient address are subject to return shipping charges.
Packing Your Return
What should I include with my return?
Please include a copy of your original invoice inside the return package. Keep the original invoice for your records.
Make sure your Return Authorization Number is clearly included with your return.
How should I package my return?
Please package merchandise securely in an appropriate shipping box or padded envelope to prevent damage during transit.
We recommend insuring your return shipment. Wild West Mercantile is not responsible for returned merchandise that is lost or damaged in transit.
Remember that boots and hats must include their original product box, with that box placed inside a separate shipping box.
Return Address
Where do I send my return?
Please address your authorized return to:
Wild West MercantileATTN: Returns
(Your Return Authorization Number)
1701 Pacific Ave
Ste. 200
Oxnard, CA 93033
Important: Please contact us for a Return Authorization Number before mailing your return. Returns sent without the proper authorization information may be delayed.
