Frequently Asked Questions
Have a question about shopping with Wild West Mercantile? Find answers about ordering, shipping, customer accounts, wishlists, sizing, gift certificates, and more below.
Ordering
How do I place an order?
Add the items you’d like to purchase to your cart and proceed to checkout. You’ll receive an email confirmation once your order has been successfully placed.
Can I place an order without creating an account?
Yes. You may check out as a guest. However, creating an account makes it easier to view your order history, save addresses, create wishlists, and check out faster on future purchases.
Can I change or cancel my order?
We begin processing orders quickly so we can get your merchandise on its way. If you need to make a change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order ships.
How can I check my order status?
Once your order ships, you’ll receive an email with tracking information. If you created an account, you can also sign in to view your order history and available order information.
Shipping
When will my order ship?
Most in-stock orders ship within 1–2 business days. Processing times may be slightly longer during sales, holidays, and periods of high order volume.
Unless specified otherwise, we ship UPS Ground. We try to keep all merchandise in stock and will process your order within 2 business days. Processing time includes receiving your order and packing the item for shipment. Therefore, if we receive your order before 10:00 AM Pacific Standard Time on a business day (Monday–Friday), we will ship your order within the next 2 business days. If we receive your order on a Saturday or Sunday, the processing time does not begin until Monday, at which point the order will be shipped within the next 2 business days.
Keep in mind the following when estimating the delivery time of your UPS Ground order: Delivery occurs only on business days, Monday thru Friday.
There are certain holidays that UPS does not pick up or deliver. Please view the UPS holiday shipping schedule here.
UPS does not deliver to P.O. Boxes; USPS will be used when given a P.O. Box. Rates for P.O. Boxes, APO, FPO, and delivery to Alaska and Hawaii may be higher.
If an item is out of stock, please allow 2–6 weeks for delivery.
How much does shipping cost?
Shipping charges are calculated during checkout based on your order, shipping destination and available delivery method.
Do you offer expedited shipping?
Expedited shipping options may be available during checkout depending on your location and the items in your order.
Do you ship internationally?
Wild West Mercantile ships to many international destinations. Available shipping options and charges will be shown during checkout.
Returns & Exchanges
What is your return policy?
Eligible merchandise may be returned according to our current return policy. Items should be unworn, unwashed and returned with original tags and packaging when applicable.
View our complete Return/Exchange Policy here.
How do I start a return or exchange?
Please contact our Customer Service team for assistance with your return or exchange.
Your Account
I’m a returning customer. Why can’t I sign in?
We’ve recently upgraded our website. If you had an account on our previous website, you’ll need to create a new account on our new site. Login information and passwords from the previous website were not transferred.
Creating a new account only takes a minute, and you may use the same email address you used previously.
Do I have to create an account to place an order?
No. Guest checkout is available. Creating an account does, however, give you access to additional conveniences such as order history, saved addresses and wishlists.
I forgot my password. What should I do?
If you created an account on our new website, select the Forgot Password option on the sign-in page and follow the instructions sent to your email address.
I had an account on the old website. Can I reset that password?
No. Password resets only work for accounts created on our new website. If your account was created on our previous website, please create a new account.
Wishlists
What is a wishlist?
A wishlist allows you to save your favorite Wild West Mercantile items so they’re easy to find later.
How do I create a wishlist?
Sign in to your account and use the wishlist option on the product page to save items you’re interested in.
Will my wishlist from the old website transfer?
No. Wishlists from our previous website were not transferred to the new website. You’ll need to create a new account and rebuild your wishlist.
Can I share my wishlist?
If sharing is available within your account, you can use the provided wishlist sharing options to send your list to friends or family.
Sizing
How do I know what size to order?
Refer to the sizing information provided on the product page and compare your measurements with the appropriate size chart whenever available.
Click here to view our sizing guidelines.
Do all Wild West Mercantile garments fit the same?
No. Fit may vary depending on the garment, style, and manufacturer. We recommend reviewing the size chart and product description for each individual item before ordering.
What if I’m between sizes?
If you’re unsure which size to choose, please contact our Customer Service team. We’re happy to help you choose the best size based on the garment and your measurements.
What if the item I order doesn’t fit?
Eligible items may be returned or exchanged according to our current return policy.
Gift Certificates
Do you sell gift certificates?
Yes. Wild West Mercantile gift certificates make a great gift for western wear enthusiasts, reenactors, SASS members and anyone who loves Old West style and great Western Wear.
How do I redeem a gift certificate?
During checkout, enter your gift certificate code in the Coupon / Gift Certificate area and apply it to your order.
Can I use a gift certificate with a coupon?
Gift certificates may generally be used as a form of payment along with eligible promotional offers unless otherwise stated in the promotion’s terms.
Can gift certificates be redeemed for cash?
Gift certificates are not redeemable for cash.
Coupons & Promotions
How do I use a coupon code?
Enter your promotional code in the Coupon / Gift Certificate section during checkout and apply the code before completing your purchase.
Why isn’t my coupon working?
Some common reasons include:
- The promotion has expired.
- The minimum purchase requirement has not been met.
- The promotion excludes certain products or categories.
- The code was entered incorrectly.
- The coupon may not be combined with another promotion.
If you’re still having trouble, please contact our Customer Service team.
Products
Will an out-of-stock item come back?
Many of our popular styles are restocked. Availability varies by item, size, and color, so check the website regularly or contact us if you’re looking for something specific.
Will product colors look exactly like they do on my screen?
We do our best to represent product colors accurately. However, colors may appear slightly different depending on your monitor, phone, or device settings.
SASS Members
What Should I Wear to a SASS Event?
New to SASS or just need a quick refresher? Our SASS Apparel Guide covers the basics of what to wear—and what to avoid—plus helpful tips for building an authentic, comfortable Old West look for your next SASS event.
Still Need Help?
Can’t find the answer you’re looking for? Our Wild West Mercantile Customer Service team is happy to help with orders, sizing, products and website questions.
